Cancellation Policy

Last updated: July 29, 2026

This Cancellation Policy governs the procedure and rules for terminating account subscriptions, service packages, guest room reservations, and vendor agreements on the Vastify hospitality platform. By accessing or using Vastify, you agree to comply with the terms set forth herein.

SaaS Subscription Cancellation

Account holders and property administrators can cancel their Vastify subscription at any time:

Cancellation Procedure: Subscriptions can be canceled directly through the Account & Billing Settings in the Vastify Admin Portal or by submitting a written notice to support@vastify.app.
Effective Date: Upon cancellation, your account will remain active with full system access until the end of your current paid billing period. Subscription renewals will cease immediately.
No Automatic Refunds: Canceling a subscription prevents future recurring charges but does not automatically entitle the user to a refund for the current active period (refer to our Refund Policy for details).

Guest Reservation & Order Cancellations

Guidelines for cancellations initiated by guests through the Guest App or web portal:

Hotel & Resort Bookings: Reservation cancellation rules, deadlines, and penalty fees are specified by individual hotel operators at the time of booking. Guests can manage or cancel reservations directly in the Guest App under My Bookings.
Free Cancellation Windows: Where applicable, bookings canceled within the property’s designated free cancellation window will receive a full refund minus applicable payment processing gateway fees.
Late Cancellations & No-Shows: Cancellations made past the property’s deadline or failure to check in (no-show) may result in forfeiture of deposit or full booking charge as per the property’s terms.
Staff & Vendor Orders: In-room dining, spa appointments, or maintenance service requests canceled after fulfillment has started may incur service charges.

Vendor & Staff Account Terminations

Terms regarding vendor partnership and staff account cancellations:

Vendor Service Termination: Vendors participating in the Vastify ecosystem may terminate their marketplace agreement by giving a 30-day written notice to vendor-support@vastify.app.
Pending Orders: Any active or scheduled service orders must be fulfilled prior to vendor account deactivation.
Property Staff Access: Hotel managers can instantly deactivate or revoke staff app access, user permissions, and credentials via the central admin console.

Data Export & Account Closure

What happens to your data when an account is canceled:

Data Export Window: Following account cancellation, administrators are provided a 30-day grace period to export guest records, billing logs, and operational reports.
Data Purging: After 30 days from subscription termination, Vastify reserves the right to permanently purge tenant data in compliance with data privacy regulations.

Account Suspension by Vastify

Vastify reserves the right to suspend or terminate accounts immediately without prior notice in cases of severe breach of Terms of Service, fraudulent activity, unauthorized platform access, or non-payment of subscription fees exceeding 30 calendar days.

Contact Support

If you have any questions or require assistance with account cancellation, please contact us:

✉ support@vastify.app
🌐 www.vastify.app