Exclusivity Redefined
Help & Support
Share your issue with our support concierge team. We are here to help you quickly with account, booking, and platform related concerns.
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Email Us
support@vastify.com
Response within 24 hours
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Call Us
079 3533 6883
Mon-Sat, 9 AM - 7 PM IST
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079 3533 6883
Quick chat support
APPS
App-Specific Help
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Customer App
- • Browse and book venues
- • View stay history
- • Manage documents
- • Track orders in real-time
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Vendor App
- • Manage incoming orders
- • Update menu and pricing
- • View booking dashboard
- • Track revenue analytics
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Staff App
- • Clock in/out attendance
- • Manage assigned tasks
- • Handle room service requests
- • View shift schedule
FAQ
Frequently Asked Questions
How do I reset my password?
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Go to the login page and click "Forgot Password" to receive a reset link.
How do I update my profile information?
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Navigate to Settings > Profile in your dashboard to update your information.
I'm facing issues with bookings or orders. What should I do?
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Please contact our support team using the form above with your booking reference number.
How do I delete my account?
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You can request account deletion from the Privacy section of your Settings.
Is my payment information secure?
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Yes, all payments are securely processed by our PCI-compliant payment partners.
How do I contact the hotel/venue directly?
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You can find the direct contact information on the venue's profile page or your booking confirmation.